Client Success Manager(CSM)

Job Responsibilities:

• Establish clear client retention goals
• Process milestones for the clients and employees to work toward
• Assist customers with setting up and navigating programs or software
• Promote the value of the product
• Upsell services and products with the brand image
• Promote value through customer experience
• Assist in creating training courses and educational materials
• Review customer complaints and concerns and seek to improve the customer experience

Requirements and skills:

• Proven work experience as a Customer Success Manager or similar role
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the product or service
• Accountability and personal organization are essential
• Experience in managing a diverse group and training each according to company standards
• A communications or marketing degree is preferred

Qualifications:

• Education: Diploma/Bachelor's in Business or related field.
• Experience: 2-5 years in client success or account management.
• Skills: Strong communication, problem-solving, and relationship management.
• Analytical: Data-driven approach to client satisfaction.
• Teamwork: Ability to collaborate across teams.

Benefit:

• Working Monday-Friday ( 9:00- 18:00)
• 13th month Salary.
• Year-end performance bonus (KPI)
• Team building, company trip
• Opportunity to travel and work with business partner in Europe and Asia offices
• Additional allowance for birthdays, weddings, etc.
• Other benefits as per stated in Employee Handbook