Customer Relationship Management (CRM)

Job Responsibilities

• Develop and maintain strong relationships with key customers to ensure satisfaction and retention.
• Act as the primary point of contact for customer inquiries, concerns, and feedback.
• Analyze customer data and behaviors to identify trends and opportunities for engagement.
• Collaborate with sales, marketing, and support teams to enhance the customer experience.
• Implement and manage customer loyalty programs and intiatives.
• Monitor customer satisfaction metrics and take proactive steps to improve them.
• Handle customer escalations and work towards quick and effective resolutions.

Skill & Qualities

• Strong communication, negotiation, and interpersonal skills.
• Problem-solving skills and a customer-centric approach.
• Proven experience in customer relationship management, sales, or customer service.
• Ability to work collaboratively across departments.
• Attention to detail and excellent organizational skills.

Qualifications:

• Experience in managing customer retention programs.
• Knowledge of digital marketing and customer engagement strategies.
• Familiarly with industry-specific service trends.

Benefit

• Working Monday-Friday ( 9:00- 18:00)
• 13th month Salary.
• Year-end performance bonus (KPI)
• Team building, company trip
• Opportunity to travel and work with business partner in Europe and Asia offices
• Additional allowance for birthdays, weddings, etc.
• Other benefits as per stated in Emplovee Handbook